I buy my electronics on B&H. Other photography stores are probably as good.
Professional photographers buy from them, even if there's a premium, because they trust B&H. That's B&H competitive advantage; trust. If they screw that up they'll wither away.
I used to buy on Newegg, but when I bought my most recent computer build I realized most of it was from third party resellers. They screwed the order up, and it was a mess to get my return. Newegg used to be so good!
My wife recently bought something from Macy's, again, 3rd party without realizing it. They screwed up royally. They sold her something they don't have in stock, but sent her a "Package Delivered" message. Days later the item is still for sale, even though the person on the phone said that the item will not be available until Jan.
Well my wife has already bought a replacement and she wants her money back. The Macy's rep said that it's not Macy's problem since she purchased from a third party. My wife snapped back that she bought an item from Macy's on the Macy's website.
Unfortunately we've had a very bad experience with our credit card lately (Capital One).
Last year for Christmas my wife bought me MotoGP tickets for us to enjoy in Austin during the spring of '20. The race got cancelled due to COVID and they refused to give us a refund. Eventually we asked for a charge back and the credit card refused saying the "organizer claims they settled it". Indeed, by promising us future tickets that are worthless to us (VR46 is retiring, we have kids and need to organize, etc). This was in the summer.
MotoGP just refunded us the tickets, a year after we purchased them. My wife probably spend over ten hours on the phone total and countless scanning documents, etc for the credit card.
Professional photographers buy from them, even if there's a premium, because they trust B&H. That's B&H competitive advantage; trust. If they screw that up they'll wither away.
I used to buy on Newegg, but when I bought my most recent computer build I realized most of it was from third party resellers. They screwed the order up, and it was a mess to get my return. Newegg used to be so good!
My wife recently bought something from Macy's, again, 3rd party without realizing it. They screwed up royally. They sold her something they don't have in stock, but sent her a "Package Delivered" message. Days later the item is still for sale, even though the person on the phone said that the item will not be available until Jan.
Well my wife has already bought a replacement and she wants her money back. The Macy's rep said that it's not Macy's problem since she purchased from a third party. My wife snapped back that she bought an item from Macy's on the Macy's website.
Man I hate modern shopping.