I think both of you guys are right. I am continually surprised though to see some outright anger though. A good example is Microsoft Office. People who were used to pre ribbon get downright angry when talking about the ribbon.
Its this weird delicate balance of improving the UI but not changing it too much. I tell people all the time UI is the hardest job in the world, an entire team of PhD's cannot get it right most of the time. Its simple an impossible task to consider the 'work flow' of every user- it is just beyond the scope of human intelligence I think.
All you can do is create a good UI that works for a majority of people, and try to manage it from there.
Its this weird delicate balance of improving the UI but not changing it too much. I tell people all the time UI is the hardest job in the world, an entire team of PhD's cannot get it right most of the time. Its simple an impossible task to consider the 'work flow' of every user- it is just beyond the scope of human intelligence I think.
All you can do is create a good UI that works for a majority of people, and try to manage it from there.