I agree with you in general, but I think you're missing a subset of users who can keep up with smaller incremental changes but specifically don't, which over time can eventually make them feel lost.
This describes my relationship with Facebook. I've always generally understood how Facebook works and used to be a power-user. Over time as the new little features didn't apply to me, I found that my own interest had been crowded out and the environment felt entirely different, which further pushed me away. At this point I have very little confidence in my ability and understanding of Facebook.
This describes my relationship with Facebook. I've always generally understood how Facebook works and used to be a power-user. Over time as the new little features didn't apply to me, I found that my own interest had been crowded out and the environment felt entirely different, which further pushed me away. At this point I have very little confidence in my ability and understanding of Facebook.