"Simple" as a discussion-starter? Great. "Simple" as a universal prescription? Maybe not.
Chipotle thrives on its simple offering; Cheesecake Factory thrives on its deep menu.
Larry Ellison fought against the "best of breed" concept to promote a unified Oracle Applications. A Cheesecake Factory style package.
The argument for "complex" is that once you've earned the trust of a customer, you can provide the spectrum of products/services that customer needs. You can be counted on to pick up all dropped balls.
(But maybe there is a completely pointless complexity - proliferation of marginal features - which we can simply avoid.)
The only reliable guide is complete focus on the customer's needs.
Chipotle thrives on its simple offering; Cheesecake Factory thrives on its deep menu.
Larry Ellison fought against the "best of breed" concept to promote a unified Oracle Applications. A Cheesecake Factory style package.
The argument for "complex" is that once you've earned the trust of a customer, you can provide the spectrum of products/services that customer needs. You can be counted on to pick up all dropped balls.
(But maybe there is a completely pointless complexity - proliferation of marginal features - which we can simply avoid.)
The only reliable guide is complete focus on the customer's needs.