We probably should have clarified that this is an online and and offline law affecting all sales and purchases, not just e-commerce ones.
The law provides better protections to consumers, but it also provides some protections to retailers against some of the dodgy practices they've had to deal with from consumers. Returns and expenses are a HUGE part of the law.
My favourite bit is what I call the "anti-wardrobing provision". Under the new law, when you return an item, retailers can now deduct a fair percentage of its cash value from your refund if you have returned it clearly damaged or un-resellable. This is because of wardrobing - the practice of buying an item of clothing, deliberately keeping the tags on, wearing it once, and returning it for a refund stinking of your night out.
The law provides better protections to consumers, but it also provides some protections to retailers against some of the dodgy practices they've had to deal with from consumers. Returns and expenses are a HUGE part of the law.
My favourite bit is what I call the "anti-wardrobing provision". Under the new law, when you return an item, retailers can now deduct a fair percentage of its cash value from your refund if you have returned it clearly damaged or un-resellable. This is because of wardrobing - the practice of buying an item of clothing, deliberately keeping the tags on, wearing it once, and returning it for a refund stinking of your night out.