Hi, my name's Alec, I work as a software engineer for Facebook. Apologies for what you observed, it was due to an automatic system miscategorising the Tor download site. We've fixed the issue, given our software a stern talking-to, and are working to ensure that it does not happen again.
I sent a message to FB noting the "mis-categorization" on May 26.
How long did it take to fix the issue? Assuming that it is a simple task to fix, then why was it not fixed when I reported it on May 26th nor when I reported it again on June 24th?
Hi there; I don't know the answer to that question yet, but I will be investigating the matter next week and will take action accordingly. Thank you for the details and for taking the time to do that, it's appreciated.
Note the irony of http://google.com/safebrowsing triggering a Facebook "unsafe link" security warning. Looks like the code is using a substring match, which might be incorrect logic.
Sorry, Alec. I'm not buying into the whole customer service corporate doublespeak routine. Your words sound like those of an uninformed pawn, a tool implemented by nobility, a means to an end.
Not true. An employee can adhere to a company policy without understanding the reason a given policy exists. It's certainly possible to carry out orders, and adhere to a script, with unquestioning obedience.
FB is a huge company now. Going through the reporting process, assigning to a dev, they get around to it after other assignments, goes to QA queue, it's tested, it'll get pushed out in a release. That'll take a month, easy. I don't smell conspiracy, I just smell software development.
