Hi encoderer, we were saying the same thing before testing this format.
However, unlike travel agents, our guys are genuine flight experts. If you travel wide, fly a lot, or use miles, you'll understand why this matters.
Behind the scenes, it's all about commissions. Agents work on commissions and most flights don't pay commissions. So it makes little sense for agents to spend hours on your flights.
This manifests in the wide skill gap between (most) agents and our experts. Most agents won't save you a cent, they'll just be there for good service. But our guys get insane deals you won't find anywhere else. Often they involve shorter flights with fewer stops too.
You don't need a travel agent for that, just use skyscanner or something. The case where a TA adds value is something like: 'I am going from Australia to Canada for work, and I need to visit a bunch of small towns that are only served by regional airlines, and I need to be there on these exact dates.'
However, unlike travel agents, our guys are genuine flight experts. If you travel wide, fly a lot, or use miles, you'll understand why this matters.
Behind the scenes, it's all about commissions. Agents work on commissions and most flights don't pay commissions. So it makes little sense for agents to spend hours on your flights.
This manifests in the wide skill gap between (most) agents and our experts. Most agents won't save you a cent, they'll just be there for good service. But our guys get insane deals you won't find anywhere else. Often they involve shorter flights with fewer stops too.