I actually had a bad experience with Beats support and I contacted Amazon. Its been way past 30 days (6 months) and they actually gave me a refund for my headphones - I rewarded them by buying another (more expensive) pair of headphones.
Just fyi, this is exactly the type of situation they hope to induce and, to be quite honest, I would happily do the same, even if only to avoid the hassle.
