> Yes. But when I affect someone's life, I'll get a email, maybe a call about it, and I'll have a real conversation with someone. I'll know who they are and how I affected them.
And a few hundred 1-star reviews on the app store(s), saying that while they use your app daily, it really isn't worth the $1.99 they paid for, and people should use X instead, which is FREE. Or 3-star reviews that say the app is PERFECT, they love it, but it needs feature X (assuring you that they'll bump up their reviews to 5 star when you add the said feature).
At times like that, I'm sure you'd rather you worked for some giant corporation and didn't have to deal with customers directly.
You're making a pretty big assumption that everyone works in consumer-facing markets, and not with small- to medium-sized businesses.
The app store model is broken because it has too much Internet in it. Anonymity + Platform = arsehat. Dealing with clients one-on-one is really rewarding.
Clients can be rewarding or a nightmare. I have dealt with both. There are good and bad clients you deal with just as there are "arsehats" in the consumer facing businesses.
And a few hundred 1-star reviews on the app store(s), saying that while they use your app daily, it really isn't worth the $1.99 they paid for, and people should use X instead, which is FREE. Or 3-star reviews that say the app is PERFECT, they love it, but it needs feature X (assuring you that they'll bump up their reviews to 5 star when you add the said feature).
At times like that, I'm sure you'd rather you worked for some giant corporation and didn't have to deal with customers directly.