Of course there's nothing wrong with it. I want my offices to look nice, too, but I don't need a weeklong branding consultation to figure out what kind of potted plants best complement my company's persona.
I think this is a classic business model problem with consultative services: 60-80% of the work is, in fact, cookie-cutter stuff that can be executed by any barely-competant practioner, and the remaining 20-40% doesn't easily command the premium required to staff an expert firm. So firms pretend that the low-margin 60% doesn't exist.
I don't get why graphic design, alone among all professional service practices, should be exempt from project risk. Some high-end lawyers we've worked with have practically fallen over themselves to offer advice in anticipation of a professional relationship; I've tried to do the same thing with my clients, prospects, and peers.
"Some high-end lawyers we've worked with have practically fallen over themselves to offer advice in anticipation of a professional relationship."
Offering advice is completely different than them drawing up a few sample usable contracts for you to use without restriction, all as a taste of more possible work to come.
Why is it that some programmers think design is so easy? Designers that think programming is easy bug the shit out of me so the reverse is no less arrogant. The percentage breakdown is taken completely out of thin air or maybe only applies to mid-level designers with cookie cutter work.
Having said all that, I'm a designer that's actually not against crowdsourcing designs (I like crowdspring more than 99designs) because it's not the same as spec work. Rather than a one-on-one type of relationship without any transparency, basically a closed door job audition, the crowdsourcing sites allow designers to compete openly and showcase their talent, even if their work isn't selected. They can also reuse work that isn't selected for future projects, for design layouts at least (not so much for logos), and eat the whole buffalo as it were.
It's funny, because WSGR (probably the most famous of the Bay Area law firms) did exactly that with YC, drafting a series of term sheet contracts for free.
I don't think design work is easy, and I'm not saying I advocate spec work as a sound business choice, but I don't see the ethical problem. Design firms sound a lot like realtors when they talk about boycotting things like 99designs.
And again, it is also the case that for 80% of the market, "competant" is the hurdle, not "groundbreaking" or even "distinctive". People who need "competant" design are ill-served by projects padded with weeklong branding sessions, or even multiple rough comps to choose from.
> I think this is a classic business model problem with consultative services: 60-80% of the work is, in fact, cookie-cutter stuff that can be executed by any barely-competant practioner...
The "cookie cutter nature" depends on whether the client thinks s/he knows what s/he wants already.
A real, good design consultant will come up with awesome, non-cookie-cutter shit taht the client would never think of. That's why the client is not a designer.
A "barely competent" designer will implement the client's mediocre, pedestrian request in a barely competent way.
And when you hire somebody "barely competent," even for something "cookie cutter," you get things such as a brochureware cafe site that talks about its beautiful gardens but does not list an address, hours, or a contact number.
The problem, for clients, for hiring based on spec work, is the fact that the designer "wins" by shiny, not with careful consideration of the "problem."
And if design is any part of your strategy (and it ought to be), you're undercutting your own success.
EDIT: This is not to say that anybody calling themselves a design consultant is any good. There are very few truly excellent people out there -- in any field.
This is what every professional services firm says in every situation ever. "You get what you pay for". Two problems with that: first, like you said, you don't always get what you pay for. Second, and more importantly, you don't always need what you paid for.
90% of clients "awesome, non-cookie-cutter shit" would do just fine with mediocre, pedestrian work. And of course, work doesn't become mediocre just because the client doesn't pay agency rates.
I think this is a classic business model problem with consultative services: 60-80% of the work is, in fact, cookie-cutter stuff that can be executed by any barely-competant practioner, and the remaining 20-40% doesn't easily command the premium required to staff an expert firm. So firms pretend that the low-margin 60% doesn't exist.
I don't get why graphic design, alone among all professional service practices, should be exempt from project risk. Some high-end lawyers we've worked with have practically fallen over themselves to offer advice in anticipation of a professional relationship; I've tried to do the same thing with my clients, prospects, and peers.