I disable everything that is of no direct benefit to me. It's shocking that so many companies don't make the case for the benefits of their systems at the on / off decision point. If you can't outline a positive benefit to the end user what does that say about your product?
On the other hand, maybe it was a mistake for the industry to start leaning so hard on telemetry. While it can provide useful insights in some cases, telemetry is best positioned as secondary or even tertiary in the decision-making process, because it doesn’t tell anywhere close the whole story and requires a great deal of error-prone interpretation to act upon.
To be frank, I find that use of analytics as the primary determiner to be incredibly intellectually lazy. They’re being used as a stand-in for deep, holistic thought in product design, user research, 1:1 interviews with users, etc when they shouldn’t be, and it’s making software as a whole much crappier than it needs to be.
I just wanted to note that Firefox reached out to me as a user and requested a video call to discuss how I used one of their features.
I declined, but later they reintegrated their request with a servey, which I did accept.
These requests were presented through a dialog box attached to an extension (which many Firefox features are, internally, built-in extensions.)
I really want Firefox to succeed. Please enhance our security, privacy, ensure a performant browser AND I also like the project that Mozilla undertakes (rip send) hope to see more in the future.
(Guiltily raises hand. Although lately I've noticed a ping option, so I left that enabled.)