I recall I was once on a Deutsche Bahn train, it was delayed more than an hour (not that I cared I wasn't in a rush). One worker came around handing out envelopes, since everyone was entitled to a partial refund, I had to sign it, and then mail it back to them? What the fuck? Not even Hitler would've allowed this
It's an automated process nowadays if you purchase your tickets via their app. (Which in turn acts as KYC and makes it impossible to travel anonymously.)
