This is actually not that rare. Enterprise server vendors always carried exorbitantly priced third party HDDs in plastic shells effectively as brand merches. But servers are contractor managed and/or severely discounted, so no perceivable harm is usually done.
The differences here are that they actually implemented software checks, for devices bought at MSRP. And so harm is felt.
No, it was their drives or nothing. The only approved ones were theirs.
I am also a long term Synology user is is shopping around for a different brand for my replacement.
So you can't buy 3rd party HDDs --- but Synology can?
Looks likes a blatant FU to the customer was returned in kind.