Adherence to internal procedure becomes ever more important as organisations grow larger, eventually becoming by far the most critical requirement for all work, internal or external. Cost, efficacy, customer happiness, etc... become distant secondary requirements, dwarfed by the mountains of procedure, policy, and paperwork.
Adherence to internal procedure becomes ever more important as organisations grow larger, eventually becoming by far the most critical requirement for all work, internal or external. Cost, efficacy, customer happiness, etc... become distant secondary requirements, dwarfed by the mountains of procedure, policy, and paperwork.