IMHO at some point it makes sense to start requiring the internet, it makes a lot of things easier. But when we do that we need to ensure that everyone is supported. For example ensuring that people have ready internet access at public libraries. Providing government-provided email inboxes for receiving government communication (lots of homeless people get locked out of regular free mail providers). Train support staff at these libraries (or whatever institution provides these services) to help people who need assistance though the government processes, including doing it on their behalf when required.