AFAIK Agentforce is programming the chatbot to allow it to execute SF flows on behalf of the customer.
I can see things like update my profile. Or give me a quote for this insurance product.
I fail to see how Agentforce or AI in general means less software engineers are needed. The only explanation I can think of is he is contracting with OpenAI or Anthropic or someone else and implementing that. My experience with SF Einstein or Genie has been like “you gotta be kidding if that is what you are selling”.
I can see things like update my profile. Or give me a quote for this insurance product.
I fail to see how Agentforce or AI in general means less software engineers are needed. The only explanation I can think of is he is contracting with OpenAI or Anthropic or someone else and implementing that. My experience with SF Einstein or Genie has been like “you gotta be kidding if that is what you are selling”.