> we really need to explain to people exactly the value that we can achieve with AI
This feels like one of those things where you're having to explain things so hard that it should give you a clue you're duping yourself. People don't get it? We just need more salespeople to explain it more. Gotta keep those KPIs up.
The funny thing is you can’t hide how bad this shit is because at some point everybody who doesn’t have a personal assistant has to deal with customer support of some sort.
And holy fucking shit has AI made every single interaction with a company ten times more painful and time consuming. It’s the worlds most boring video game where you had to trigger the right sequence of words with some dumb robot, only then to get placed into a queue of one of five remaining humans who themselves are just reading a script.
The other day I had to beat the first barricade of AI chat to get in the human queue, and then it took them literally five hours to reply. I got a text at 1am.
There is nobody who when connected to some AI agent thinks “great this will solve my problems quickly!” It’s just “wow they figured out a new way to screw us”.
90% of users have silly questions, which is why all customer support conversations start with "have you tried restarting your router" and "is electricity working in your area". AI chatbots are completely fine for those 90% users who have such simple requests, but they're indeed a nightmare for the 10% who can do basic troubleshooting steps on their own and need support with more advanced questions. Nobody cares though, because we're 10%
You do realize there are other reasons to need service than tech support right? Like having to fight an insurance company to get the life saving medical care you pay them thousands of dollars for?
This feels like one of those things where you're having to explain things so hard that it should give you a clue you're duping yourself. People don't get it? We just need more salespeople to explain it more. Gotta keep those KPIs up.