Don't stop with this post. I think the girl with blog of the school lunches in Scotland showed a modern method to solve any similar customer service issue. Start a blog and continually update it with whatever your issue is in a factual non-opinionated way. Wait for them to try to shut you down, then go to the media and social avenues so that it becomes hot topic, and they'll fix it. Then they may screw you again and you'll have to go to the media again and then they'll fix it again. Perfect solution.