Well, even when you're not Google's product - eg you've got paid-for top-tier GAE support - you still can't get 24/7 support, and the system is pretty much completely opaque, and able to be crashed by a single user consuming too many resources (I have caused this).
They're going to need to turn this around if they want to compete with Amazon, who have been very accommodating and helpful to us, even going so far as to send engineers to our offices to help us with aspect of our architecture.
They're going to need to turn this around if they want to compete with Amazon, who have been very accommodating and helpful to us, even going so far as to send engineers to our offices to help us with aspect of our architecture.