Video calls are also often 'not working right now, sorry' something they couldn't get away with with visitation (though visitation often reaches 'capacity, sorry, you can't come in').
Ugh. They are so unreliable. The place I was at they started with Skype for Business and then switched to Microsoft Teams. Neither of which was very useful for prison-to-public video calls because you need to email a link to someone and get them to click it at a very specific time.
