I can answer this, as the tablets they everywhere are cheap Temu junk. If it's hardware, you have to return the tablet to the prison, and good luck on them satisfying the warranty for you. Easier just to get your family to put another $250-400 on your commissary and just buy a new one.
If it's software -- you're usually shit out of luck. If it's a serious bug and enough people file paperwork every day, then after a few weeks of outage it is often escalated to the operator. Another few weeks after that they will eventually fix it. Things move very, very slowly in jails and prisons, so expect long stretches of downtime.
If it's software -- you're usually shit out of luck. If it's a serious bug and enough people file paperwork every day, then after a few weeks of outage it is often escalated to the operator. Another few weeks after that they will eventually fix it. Things move very, very slowly in jails and prisons, so expect long stretches of downtime.