I had to physically stand in a queue for about 8 hours for a Ryanair customer support desk in an airport when the airport runway was closed by 1-2cm of snow.
I forget the exact timing and can't be bothered to look up my notes, but it was something like 11pm to 7am at the origin airport for a flight that was supposed to have landed at the destination around 8pm, as we were also stuck on the runway for an hour or so and even getting that far had been delayed.
The replacement flight the next day was also cancelled even though the airport was open.
I ended up taking a ferry and a train, and that was still simultaneously faster than the next available Ryanair replacement flight and cheaper than any other provider on short notice. Fortunately I had an understanding boss who didn't mind me arriving 4 days later than expected, and also a place to crash for free while working out the best route home.
This issue feels extremely widely spread.
Maybe we don't hear ppl complaining because we're offline? :)