You took the words out of my mouth. Mental health on the NHS has more or less collapsed under its own weight. All this time limitation, ignoring what you say, forgetting to note important details, pretending at each appointment that there is no history etc is just systemic refusal/inability to offer treatment at the end of the day (not just mental health).
My increasing feeling is that the patients' purpose is to provide input for paperwork that gives exuse to write payslips. The patients are for the system, not the other way around. The patients are wrapped around (bounced around, jumped through hoops, etc) the system's needs, not the system is formed around the needs of the patients. All is organized so the system's resources can be used the most optimal way (all hail the St. Key Performance Indicator!). Meanwhile if some curing happens, that's an acceptable byproduct.
I can definitely appreciate that conclusion. We are told to fill in forms, answer questionnaires, attend appointments, wait for callbacks, sign up for waiting lists, read websites, phone these numbers, search for alternative private options... just keeping you busy and distracted. They loved using COVID as an excuse to abolish the concept of face-to-face anything, to keep you even more arms length.
I literally said one of my issues is isolation, lack of connections etc and they said "ok we can offer you a phone appointment only". I know it's due to shortages but it was the complete lack of acknowledgement of the situation.
A lot of people are definitely getting paid just to manage applications and lists and callbacks and note typing etc without any care being delivered. Just enough to CYA if a relative blames them for anything that happens
