The need for concrete products is acute. I'm in the martech space and it's ridiculous how many big-name software vendors have done nothing besides slap an "AI-powered" label on their traditional products (CRM + email marketing and API-connector type apps).
Tried talking to the reps about the AI features. All were very cagey, suggesting that they didn't really know and were parroting buzzwordy benefits because the higher-ups told them to. So far, the "AI revolution" seems to have just led to higher price tiers.
Business' needs are clear. Handle payroll, handle data analysis, conduct sentiment analysis of our brand across social media, identify problems. Do this effectively and at a far lower price than what a human would agree to work for.
AI isn't moving the needle much here, which is why GenAI "solutions" are underwhelming things like support chatbots, writing assistance and auto-generated stock art for Facebook ads.
There's nothing wrong with doing that a service but it falls well short of the fantastical visions that Microsoft, OAI and SV at large have portrayed.
Tried talking to the reps about the AI features. All were very cagey, suggesting that they didn't really know and were parroting buzzwordy benefits because the higher-ups told them to. So far, the "AI revolution" seems to have just led to higher price tiers.