>It's not clear who's in the wrong here; just an unintended consequence from many well-intentioned decisions.
Attention should be given not just to what was said, but how it was said. It is obvious the controller was frustrated. It conveys the impression that at least part of his decision-making was influenced by spite and not good intentions.
Attention should be given not just to what was said, but how it was said. It is obvious the controller was frustrated. It conveys the impression that at least part of his decision-making was influenced by spite and not good intentions.