I don't intend at all to suggest that the loss of call center jobs is good per se, but rather that the job they're tasked with is a net harm to just about everyone downhill of the owners and C-suite. For what it's worth, I spent a few years riding a bus route that probably would have been cut if it didn't serve these folks, and I've spent almost as many years believing that they deserve better (even though two or three of them had a little bit of fun annoying the nerdy white guy working his way through the Zenithia Trilogy on his 3DS).