Heh, this kind of reminds me of the process of enterprise support.
Working with the customer in dev: "Ok, run this SQL query and restart the service. Done, ok does the test case pass?" Done in 15 minutes.
Working with customer in production: "Ok, here is a 35 point checklist of what's needed to run the SQL query and restart the service. Have your compliance officer check it and get VP approval, then we'll run implementation testing and verification" --same query and restart now takes 6 hours.
Working with the customer in dev: "Ok, run this SQL query and restart the service. Done, ok does the test case pass?" Done in 15 minutes.
Working with customer in production: "Ok, here is a 35 point checklist of what's needed to run the SQL query and restart the service. Have your compliance officer check it and get VP approval, then we'll run implementation testing and verification" --same query and restart now takes 6 hours.