People don’t choose to go to a doctor. They are not given a choice of using the expert system - even if they can’t afford a doctor.
Chatbots for customer support never worked right, so it wasn’t a choice either. With gpt-powered bots, many - if not most will choose that over calling a helpline.
Many people are already using automated tax preparation tools. Yet tax preparers are still needed.
There are already customer support chatbots. Yet people often want to talk to a representative.
A smarter versions of those will probably be game changers but for high-stakes situations you will still want to deal with a human expert.
If you have an infected limb that is at risk of being amputated, will you go see DoctorGPT? Hell no.