It's not acceptable if you want to present yourself as the spokesperson for a friendly business. If you use your Twitter account as a platform for expressing both your personal and corporate thoughts I think it's best to keep the wording civil. Roasting Curebit over Twitter like this seems childish to me at best.
I recently had a conversation with one of the friendliest businesses I patronize (an espresso bar in Sydney). The owner swore like a sailor about an ex-staff member who'd come back with the keys he'd "lost", and stolen from him in full view of the security cameras.
You need to know our audience, and to have chosen the personality you're prepared to project as your businesses spokesperson, but DHH (and Ben) have clearly both chosen to be perceived as "guys who'll use strong language when people steal from them". That choice might not "work" if you're in the clergy, or a school principal, but making that choice as a café owner or software company spokesperson falls a long way short of "not acceptable", at least in my book.
It's always impossible to measure the _really_ interesting stuff, but I wonder if 37Signals earned more benefit from people thinking things like "DHH is _really_ passionate about his business." than they lost from people who though "he used curse words on Twitter, I don't want to do business with him anymore"? (Patrick? How do ou a/b test founder personalities for conversion rate? ;-)
Well, he had a conversation with YOU; DHH had a conversation with 52,000. I felt the ad hominem attacks were a little brusque, and while they certainly didn't offend me, I can understand that some would consider his reaction a bit unprofessional.
I'd personally reserve a moniker like "fucking scumbags" for people who would steal from their family/friends to fuel a coke habit. Or maybe Go Daddy.
EDIT: ok, I'll now admit that I misunderstood the term "ad hominem attack". A more appropriate definition would be "overly-generalized insult left open to interpretation", e.g. "douchebag". Something along the lines of "fucking lazy hack" would probably have been more accurate.
I think I could stage strong arguments that 1) DHH considers his coworkers to strongly fit in the second half of the term "family/friends", and 2) that for some people "serial entrepreneurship" carries many of the traits of cocaine addiction...
civility, empathy, professionalism and respect for other people aren't formalities and I think there's lots of room, time and need for them in modern business practice.
> It's not acceptable if you want to present yourself as the spokesperson for a friendly business.
37signals is very open about being an opinionated company. Their blog is quite happy to take a stance, they've always enjoyed mixing it up, and they've never seemed to have an issue with telling people "don't like it, don't use our products".
Good thing you're here to tell 37signals' owners how they have to behave to be taken seriously as a company. With that kind of personal language, they'd never get any serious customers!
Oh wait.
Here's the thing: this is how they've built their company. This is the kind of thing they say.
It's totally "acceptable" for DHH to tweet whatever the hell he wants, because that's the image he cultivated. That's what people love him for. That's why they follow him on Twitter, attend his talk, buy the books he cowrote.
You can dislike it all you like - nobody's forcing you to read it, nor forcing you to talk that way. But where on earth do you get off saying it's "unacceptable"?
