I think you’re confusing your opinion with reality, the truth is Jira (I presume this is your real complaint?) is fine and works well enough for most people they can just get on with it.
I'm actually okay with Jira. I can't understand why they don't address performance, but I can roll with it because its not that abysmal. I honestly haven't seen something much better out there so it is what it is. It's confluence that I absolutely hate, thats where the performance and generally sad state of the UX gets to me. Bitbucket is even worse, but I had forgotten about its existence until recently because the company I now work for uses that clunky POS. There are good alternatives to those products, but somehow companies get roped into that garbage because they are already using Jira.
How can Atlassian have all that staff and such shit products?
Edit: I know the answer because I've been a company that did all of this. Build new shit and don't focus on the main product, then lay off your staff.
I frankly don't understand how people come to like confluence. It's completely unintuitive to navigate, and the main way of avoiding the need for navigation- search- is completely broken as well. It frequently just does not find articles I know are there- I've habitually searched for the title of a page I needed without realising it's the one I was on, and confluence search told me it didn't exist! It's a pain to work with.
Bitbucket is just entirely forgetful, I'm not surprised you have. I found it slow and cumbersome to use.
I'll add another highlight to the atlassian experience: their CI product, bamboo. Also very cumbersome to use. To give one example, if you are debugging a pipeline and want to run just some tests, you have to individually navigate to each test's page and settings subpage to click it on or off- so with a healthy number of tests, you'll really start to notice those slow page loads! (I recommend automating this task with selenium).
I personally dislike jira, but as they say: democracy is the worst form of government except for all the other forms that have been tried from time to time.
Okay, we can quibble about the exact qualification. But I, like many others, am often quite upset about all sorts of stupid inefficiencies of Jira, and, to give a nod to a sibling thread: Bitbucket even more so. Now, you say "fine", I say very mediocre. And the thing with developers and their tooling is that we're often quite spoiled such that this mediocrity just doesn't sit well with us. In a lot of places, there is choice such that we can pick the most efficient, non-mediocre tools for our taste. But Jira is just such a de-facto industry standard, that there's less tolerance for shopping around, and many of us get stuck with it.
If you're in a sluggish enterprise, and you're conditioned to sit on the phone for a change request, or wait a minute and a half for your IT website to load, sure, Jira may be a breath of fresh air. But for a lot of us, Jira is the IBM of project management: no one got ever fired for buying it, but few people are happy with it either.
You never had the pleasure of working on Yahoo!’s extremely customised bugzilla install I’m guessing. Once you used that you’d think Jira was pretty great and well optimised!
I have worked at Sluggish Enterprise™, which I was referencing. I had the luxury of moving on. So, I understand that you can always come across worse, but that doesn't absolve Atlassian, now does it :)
Some people are ok with mediocre, and that too is "fine", but you're right, Atlassian products are shite, they persist because of their ubiquity not because anyone I know or have ever worked with wants to use them.
Thankfully, they told industries like mine to go fuck ourselves when they discontinued the self-hosted options, and thanks in part, to COVID, there has been a lot of competition growing lately for developer tools like these.
is there maybe some jiraisactuallynotbad.com place where I could read on how people use jira as a tool and get stuff done? All I see are rage posts and sites that roast jira, bordering on rage hate that systemd was getting.
whenever i try and use jira to get things done, it is genuinely bad tool.
As an example, low priority issue that blocks high priority issue is not automatically promoted. This single thing makes jira unfit for its primary purpose in my eyes
That's perfectly configurable in 5 minutes with an automation.
Jira out of the box doesn't make your company suddenly more productive. Just like Office 365 doesn't magically work. You need good governance, administration / configuration and proper training to make it generate added value.
No it is not. It is perfectly solvable by dedicated specialist that has long time experience maintainig jira, knows how to interact with jira api, has budget to by licenses for third party plugins that implement such basic functionality etc.
If you ask "normal" it person to do this, i'd like to see those 5 minutes
