Guys - as it happens I'll see Christian in Sydney next week and I'll be sure to tell him that his comment was insensitive and racist...
My original tweet was an off the cuff remark, I didn't like Freshdesk's choice of name and I still don't. It's nothing against the founders, the product or anything else. And it sure as heck isn't some dodgy conspiracy aimed at ensuring that Zendesk succeeds....
Bear in mind, it is very difficult to convey tone in a tweet. The larrikin in Australia gives a lot of colour to life here, and I'm sorry to see it go if all communication go electronic.
There used to be a time when a gentle jibe in the ribs between friendly groups included off-colour remarks making fun of race. I grew up in that environment in Malaysia. The only problem is on the internet, you are not anyone's friend, and there is no nuance at all.
My original tweet was an off the cuff remark, I didn't like Freshdesk's choice of name and I still don't. It's nothing against the founders, the product or anything else. And it sure as heck isn't some dodgy conspiracy aimed at ensuring that Zendesk succeeds....