If you take two obvious leaders in manufacturing excellence (for this audience at least), Apple and Tesla, they both now in 2022 seem to be running up against repair and service problems. Part of this might be that they have so optimized the rest of the funnel that these blotches stand out in even more contrast. When the goods are cheap, late, or defective their lack of post-purchase service is taken for granted.
I do kind of wonder how much the new repair-friendly Apple has to do with the fact that they lose basically the entire laptop's margin every time they have to replace a battery under warranty.
