I had a 2017 Honda Civic Hatchback. First year of the new model design, it had a touch sensitive volume control... After that, I think it was the 2019 and up all Honda's came with a volume knob AS A DIFFERENTIATOR because the UX was so bad without it.
Right but that's a different market force! Customer feedback is really effective at redressing provably bad UX but it's a lot harder for that same change to happen in response to a competing manufacturer because in aggregate such a small thing isn't enough to get someone to switch away from Honda entirely.
I had a 2017 Honda Civic Hatchback. First year of the new model design, it had a touch sensitive volume control... After that, I think it was the 2019 and up all Honda's came with a volume knob AS A DIFFERENTIATOR because the UX was so bad without it.