I had pretty much exactly the same. A friend bought one of my products via my site (tea) and I gave it to him personally the same day. Later Paypal reversed the payment with zero explanation. I didn't receive a single explanation from them, or even a response to my emails. They have a practical monopoly it seems, and dont seem to care an ounce about customer service for merchants. Let's all just switch to Stripe when they expand out of the USA!!
Sadly, if you're not in the USA this is of no use, for now, until they expand into other countries. I have a product launch soon and I'm seriously considering just extending the free trial period until they launch in Canada.
