My experience with the Walmart app for iOS has been a nightmare and my store is 3 minutes from my house so I use it frequently for pick up orders.
The app made some insanely confusing UX decisions, such as forcing users to go to 2 separate parts of the app depending on if you are searching for products on Walmart.com vs local Walmart store, instead of one seamless UX flow of adding your local store and searching for items in stock locally on top of suggesting to ship it to you as a secondary channel.
After I somehow navigate the maze of getting to the local store search section of the app after wasting time searching their Walmart.com commingled section of the app, I enter my zip code and the store 3 mins away never shows up and I have to do some hacky workaround to get the store to show.
Finally after ordering for pickup, I have to navigate a maze to get to the local store orders page to see the order details.
Walmart labs really needs to do some solid UX research on their in-app end to end customer journey and copy how Hone Depot does it. Don’t get my started on how frustrating it is to find an item in their maze of alphabetical ordered aisles that often doesn’t match the item location aisle details in the app.
Ugh thinking about the app makes my blood pressure increase.
TL;DR
The Home Depot in-app experience and UX for browsing, purchasing, and locating in-store items is a dream to use and is arguably best practice for e-commerce and retail commingled UX compared to Walmart.
The app made some insanely confusing UX decisions, such as forcing users to go to 2 separate parts of the app depending on if you are searching for products on Walmart.com vs local Walmart store, instead of one seamless UX flow of adding your local store and searching for items in stock locally on top of suggesting to ship it to you as a secondary channel.
After I somehow navigate the maze of getting to the local store search section of the app after wasting time searching their Walmart.com commingled section of the app, I enter my zip code and the store 3 mins away never shows up and I have to do some hacky workaround to get the store to show.
Finally after ordering for pickup, I have to navigate a maze to get to the local store orders page to see the order details.
Walmart labs really needs to do some solid UX research on their in-app end to end customer journey and copy how Hone Depot does it. Don’t get my started on how frustrating it is to find an item in their maze of alphabetical ordered aisles that often doesn’t match the item location aisle details in the app.
Ugh thinking about the app makes my blood pressure increase.
TL;DR The Home Depot in-app experience and UX for browsing, purchasing, and locating in-store items is a dream to use and is arguably best practice for e-commerce and retail commingled UX compared to Walmart.