I had an experience recently with Door Dash where after you order, their app will suggest buying additional items from 7-11. They give you a ten minute window to add items. I assume the driver will pick them up after your order. I decided to go for it and order an impulse item myself. When I got to the checkout to pay, it wouldn’t let me because I guess it was after hours, but the app was still suggesting it to me. It was incredibly frustrating as a user to have a service suggest an option that was impossible to fulfill.
I wonder if maybe there are two different teams at Door Dash working on this, one doing the upsell and the other actually handling the fulfillment. Seems they need to talk to each other more.
What might have happened is they were open while you started checkout and then closed after. I’ve had this happen many times. They need to handle this better in the UI.
I wonder if maybe there are two different teams at Door Dash working on this, one doing the upsell and the other actually handling the fulfillment. Seems they need to talk to each other more.