> Apple can't remove contractual obligations either.
They can’t remove them, but they can prevent them from existing in the first place. It’s their platform, and they can and do make it a requirement that the app vendor’s subscription contract conform to a standard where ending the subscription from within Apple’s subscription management UI actually terminates all future obligations for the customer. This is why many subscriptions that are otherwise quite hard to end and involve deliberate inconveniences like requiring calling in during business hours can just be cancelled from the subscription page if they were started via the app.
> Otherwise calling collections is a very bad deal for the vendor who will be penalized by the credit company and by the courts and by bad PR.
This is just not correct. Vendors do this all the time, credit companies don’t care and have no policies against it, since it’s the customer’s responsibility to have a legal justification to tell the credit company to refuse charges, and the PR blowback is demonstrably nonexistent.
They can’t remove them, but they can prevent them from existing in the first place. It’s their platform, and they can and do make it a requirement that the app vendor’s subscription contract conform to a standard where ending the subscription from within Apple’s subscription management UI actually terminates all future obligations for the customer. This is why many subscriptions that are otherwise quite hard to end and involve deliberate inconveniences like requiring calling in during business hours can just be cancelled from the subscription page if they were started via the app.
> Otherwise calling collections is a very bad deal for the vendor who will be penalized by the credit company and by the courts and by bad PR.
This is just not correct. Vendors do this all the time, credit companies don’t care and have no policies against it, since it’s the customer’s responsibility to have a legal justification to tell the credit company to refuse charges, and the PR blowback is demonstrably nonexistent.