There are a different problems with no-driver, not necessarily worse problems. For example, some problems with drivers that don't exist, or exist to a lesser extent with no-driver:
1. How much should I tip?
2. The driver tried to rape me.
3. The driver seems drunk/high, and is driving horribly.
4. The driver didn't pick me up because, pick your reason: I'm black, had a bunch of kids, etc...
5. My friend was drunk and tried to pick a fight with the driver.
Yeah, definitely goes both ways, and I can foresee many anecdotes about how not having to deal w/ a driver is nicer in some way or another. Hence why I said I'm curious about human-factor issues. I don't believe there's precedents anywhere for what to expect once the tech rolls out at scale, so it's going to be interesting to see what kinds of operational issues they end up running into.
1. How much should I tip?
2. The driver tried to rape me.
3. The driver seems drunk/high, and is driving horribly.
4. The driver didn't pick me up because, pick your reason: I'm black, had a bunch of kids, etc...
5. My friend was drunk and tried to pick a fight with the driver.