What magnifies this problem is that unrelated, offline companies are more and more frequently requiring you to use these tech products in order to do business. On United, you can't buy a drink on the airplane without installing an app (only available to serfs of the apple or google empires). You can't attend a Cubs game in Chicago, again, without an app (no physical tickets, before pandemic). You can't see a menu at a restaurant without a smartphone and personal internet connection. Order carryout only through an app, etc.
In some countries they refrain from it for heavy demographic component of the elderly. But if it was not for that, which some would call the small part in the issue: no cash etc.
I must presume that at that level of direct interaction the evidence of losing customers, and the accompanying insults, will be clear.
I also once wanted to go to the theatre to see a company I had been dreaming of seeing for decades. They only sold ticket online. I told them my insulting part, I used «dramatic irony, metaphor, bathos, puns, parody, litotes and satire [and] by a combination of violence and sarcasm» [M. Palin], I left, as duly.
