That's somewhat of a sensationalist comment. What they're doing is actually very positive and different. TOS are generally viewed as complex legal verbiage that shouldn't be touched with a 10m pole. Many startups avoid dealing with the issue by adopting existing TOS without questioning the harsh and extreme language used. To me, it appears that the Dropbox team is setting an important precedent by questioning, through user feedback, the need for unfriendly terms that have become the norm. To that I say: Good job, Dropbox!