I feel like the fundamental issue here with these giant tech companies is their scale has outgrown the capabilities of their AI. They've all basically bowed down to the mantra of "AI will solve everything", and indeed they are so big that getting human customer support at the scale they need would be a huge financial hit, even for them.
But here is a situation where any rational human can say "this is crazy, anyone with sense knows that Moonlight Sonata is in the public domain", but Google has created a Kafkaesque nightmare because (as has been lamented a million times on HN) it takes an act of God (or Twitter outrage) to actually connect with a human support person is you're not a paying customer.
This entire episode is a great example of how the SV crowd really is full of groupthink and ideology despite their veneer of being rational. Everyone who isn't in the SV RDF can see the limits of AI today for example youtube copyright strikes, failures of AVs to take over the streets, and so on and so on. AI is useful but it clearly has limitations but the industry can't recognize it because they're high on their own supply.
the ai is built to deal with the peasant class. the ai occassionaly abuses them, because the peasants have no power. but nobody cares about the peasants except other peasants. the peasants are fed enough (you tube mostly works for them) just enough to keep them content and any sort of uprising is quelled. content enough in their toil (creating content), the ai grows stronger.
But here is a situation where any rational human can say "this is crazy, anyone with sense knows that Moonlight Sonata is in the public domain", but Google has created a Kafkaesque nightmare because (as has been lamented a million times on HN) it takes an act of God (or Twitter outrage) to actually connect with a human support person is you're not a paying customer.