Twitter, Youtube, Facebook all get hundreds of comments of similar nature every hour. They tend to be pretty good about removing them promptly.
If I start a new social media service, what are the objective measures I can use to ensure I'm moderating well and quickly enough? How should we allow this to interact with scale?
If a new startup goes from 10 to 10,000 users overnight, and 0.5% of users post offensive comments that first day, how long does that startup have to remove them all before they are designated as "bad"?
Also, how should we view overmoderation within this context? I think most people would find it injust and orwellian to ban a black sociology professor for posting an academic analysis of the use of the n-word through history, but I fear society is going to overcorrect.
If I start a new social media service, what are the objective measures I can use to ensure I'm moderating well and quickly enough? How should we allow this to interact with scale?
If a new startup goes from 10 to 10,000 users overnight, and 0.5% of users post offensive comments that first day, how long does that startup have to remove them all before they are designated as "bad"?
Also, how should we view overmoderation within this context? I think most people would find it injust and orwellian to ban a black sociology professor for posting an academic analysis of the use of the n-word through history, but I fear society is going to overcorrect.