The plain English meaning of the words "aren't able to access user files" is not the same as "choose not to access user files".
Dropbox could just keep keys in a store where only automated user accounts can get to them -- ones where only the founders have passwords, or they are in escrow. I think there are ways to restrict the access to founders and a fail-safe, without opening them up to anyone who works at Dropbox.
Dropbox could just keep keys in a store where only automated user accounts can get to them -- ones where only the founders have passwords, or they are in escrow. I think there are ways to restrict the access to founders and a fail-safe, without opening them up to anyone who works at Dropbox.