I've owned a Dell XPS13 which was the crappiest product I've bought in a while. So I'd say the problem with Dell is more inablity vs. malicious intent.
I had one and it was a lemon. It was so bad that I gave it away and got a second-hand laptop to work for almost a year, it made me so much more productive.
(XPS13 was max specced) Battery died, Fan died, booted during the night on it's own, due to the failed fan made a loud alarm noise, louder than our fire alarm (wondered what the developer thought there), paid for premium business support with next day replacement, Dell didn't want to repair the thing but wanted me to jump through dozens of update loops, mouse pad went bad.
We've bought/had replaced half a dozen XPS13s in the last 18 months and all but one have had to be returned, some are on their second replacement. QA seems to be non-existent
Not the person you were replying to, but anecdotally my XPS 15 9550 has been nothing but a nightmare.
It's on battery #3 from the battery swelling issue, a lot of backlight bleed on the 4K Display, coil whine in the power supply (went through three of those), three DC jacks (might need to be a 4th soon), the infamous VRM/throttling issue, and to top it all off I had the main board replaced within the first two years because of a firmware problem preventing Windows from activating. Less of problem with the system itself, but during that mobo job Dell replaced the 512GB Samsung SSD with a Toshiba 1TB and R/W speeds dropped to ~1/3 of what they were before. Also anecdotal but a buddy of mine with a 9560 has gone through more or less the same issues, sans the firmware problem.
They look so appealing on paper (which is why I chose it over a MBP), but there's just something about them that feels proof-of-concept, like it's an unfinished product that was pushed out too quick. I wanted to give Dell another chance, having gone private three years before and having seemingly improved their build quality. When you spend $3800 on what is supposed to be the best-of-the-best and it turns out to be the headache of a lifetime, it leaves a really sour aftertaste.
I ordered a XPS 15 (9570) last year to replace my wife's slow Walmart special. We debated between Mac and Wintel and decided to stick with Wintel due to familiarity and various programs we run. We get the delivery, take it out of the box, plug it in, turn it on... and this horrible screeching noise greets us like someone is cutting a piece of metal with an angle grinder. It was not a shipping bug either, the package arrived in perfect shape.
That pretty much summed up the difference between Apple and everyone else for me.
Wow, so it's not just the Precision models that are lottery. In my area of the company we mostly use DELL precision and I kid you not, every second one (Precision 7550) has some sort of a problem. They vary from the ones that give you blue screen of death, throttling issue in CAD/CAE software ect.
As a counterpoint to that (and maybe it has just been a particular model series), I've had the 9343 XPS13 for 5 years now without issue. The battery life is much shorter now, for sure, but it's been a daily driver for all that time so I'm not so surprised.
I don't recall the model number anymore, but I also had an XPS13 for around three years at my last job. Had it running linux as my primary machine for web (and some mobile) development, and the only issue I ever had was that the onboard microphone sounded pretty bad.
I've seen a lot of bad reports, so maybe I just got lucky, but I hope not since I loved that machine and the XPS line would be pretty high up on my list if I was in the market for a new laptop now.
I'll just add on to this. Also have had an XPS13 as a daily driver for about a year and have nothing major to complain about. A slight coil buzz while charging, nostril cam and shitty microphone are some minor gripes, but all in all it's been great.
