>They quoted me $400 for looking (!) at a just out of warranty macbook with a defective keyboard. I said I just want a new keyboard and I can replace it myself, but they wouldn't sell me one.
Do they regularly sell keyboard replacement parts? If not, why expect them to "sell you one"?
And the laptop was "out of warranty", wasn't it? How does "barely" change this?
I'm sure it would be in apple's interest and ability to make their parts as modular as possible to make repairs easier if that was what they were going for.
Just a new keyboard for a reasonable price, like every other laptop I've owned.
I didn't expect it for free, but a lot of companies want to keep their consumers happy and will fix something that's just out of warranty, especially if it's a part that should last longer than 2 years, like a keyboard.
Do they regularly sell keyboard replacement parts? If not, why expect them to "sell you one"?
And the laptop was "out of warranty", wasn't it? How does "barely" change this?