That's pretty interesting, because in my experience [1] Telia is by far the best ISP in Estonia. However this is historically the government ISP that Telia purchased, so some of the culture might still be rather different.
To contrast with your experience, I've never had issues with the support, private customers can get static IPs just fine, and my fiber connection and router has uptime measured in years.
Also compared to other local ISPs, the Telia global peering is unmatched. Latency is consistently lower and connections to exotic countries still achieve high bandwidth.
--
[1] I've been a Telia client for over 20 years now at four different locations.
To contrast with your experience, I've never had issues with the support, private customers can get static IPs just fine, and my fiber connection and router has uptime measured in years.
Also compared to other local ISPs, the Telia global peering is unmatched. Latency is consistently lower and connections to exotic countries still achieve high bandwidth.
--
[1] I've been a Telia client for over 20 years now at four different locations.