> For the record - I checked with them - and they told me they were asked to take a test to check if they harbored "unknown biases". They were then sent to diversity and inclusion training, and came out totally confused about what to do and say, but they were assured that the hospital and the ambulance services were monitoring comms and wouldn't look favorably on "potentially offensive" terms.

The tragedy of that is that IATs don't even measure what they purport to or, generally, work: https://journals.sagepub.com/doi/abs/10.1177/174569161986379...