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We're not aware of any performance problems on the matrix.org server right now (we had a breakthrough in performance last week), so I think something else is going wrong. What clients were you using?


I was using web and he was using the android client. Things started working when he switched to web too.


precisely which android client was he using? (and can he submit a bug report from it?)

My guess is that you were trying to do new-style verification, which requires RiotX, which is shortly going to replace the old Riot Android client.


I think he was using the old client, yes. I will ask him to file a report, I tried RiotX and it seems to work well.




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