Zoom is a good example of terrible user experience. It won't even summarize the status of your connection and the meeting you are trying to join. If Skype fixed Multi-Party and made it free we would have roasted Microsoft for doing it as poorly as Zoom and Google would have filtered nothing.
I will whole heartedly disagree. I set up a Meets for my whole family, no one had any issues connecting (and they used an array of devices from phones to laptops) just using the link in the calendar invite. I've used Blue jeans across several companies, not a single issue using just links.
Zoom has the worst UX of any of them. Here's what it looks like when I join a Zoom meeting:
Paste URL into browser (URL has company subdomain). Get redirected to a generic login page that asks how I want to log in, as if they have no way of knowing that my company has SSO enabled. Click SSO, get redirected to a new page asking me for my company's subdomain despite the fact that they already have it from the original URL. Get redirected to my company's SSO login and login. Redirected back, where they ask for my name, every time, even though it's on my profile. Finally, type in the meeting password and join.
It's literally awful. I can't think of a worse way to implement that flow. And I'm not installing their desktop app. Given their horrendous security track record, the fact that they shouldn't need a thick app to begin with, and that it has to run on my desktop because corporate VDI has terrible performance in video calls.
What specific aspects of the UX would you say are awful? Because at the moment I’d strongly disagree, Zooms UX, along with how easy it is to join meetings, is one of the primary reasons it’s popularity has skyrocketed since the pandemic started. Users find it extremely simple and easy to use.
Anecdotally, I'd disagree with this statement. It seems people pay for it because the video is more reliable than web apps and skype.
It's really rather basic stuff: "Schedule" is used as a noun but it can also be a verb, so bad choice of labels. To admit someone to a room I have to bring up the partipants chat. Wtf. When I'm in another application whilst awaiting people to join I have to keep checking, why not a notification and sound when they join? If I'm trying to join a meeting in similar situation, I can't work because there's a window blocking my screen (Mac). The constant suggestions of dial-in audio (wtf) are annoying and confusing. etcetera, ad infinitum. Additional complaints: there is a weird bug that causes audio quality to drop to "tinny phone" levels when using airpods. They fixed it. And now they broke it again. The white balance doesn't work and I can't adjust it...
Don't get me wrong, I use it because the video works with groups and doesn't stutter often. But the UX is awful.
Zoom is a good example of terrible user experience. It won't even summarize the status of your connection and the meeting you are trying to join. If Skype fixed Multi-Party and made it free we would have roasted Microsoft for doing it as poorly as Zoom and Google would have filtered nothing.