The issue isn't doing business in just America. The issue is the communication. Some services will have big banners like "Works everywhere flawlessly" and then (if you are lucky) in some dark corner of the FAQ there will be a tiny sentence, "Only available in US for now" (translation: it will never be available anywhere else).
Even global companies like Google, Amazon do this.
They’re also very weak examples of companies that do this. For starters, Apples localization is quite on point most of the time. Facebook and Google really don’t have many features at all that are territorially exclusive.
Really? Facebook Portal would be the poster example of this for me.
I am in the market for a video chat device usable for people in the age of 70+. This device is perfect.
There is no real reason to limit it to a region but they do. Plug adapters are easy to come by and one place I saw a spec which said 100-240V 50/60Hz for the power adapter. But marketing/shipping/support/multiple SKUs might want them to limit distribution. But they are not up-front about it.
And you do not figure out until you are ready to order.
It should be obvious to put a prominent note on the landing page that the product only is available in select locations. Especially for a global brand.
Tell that to their atrocious app store situation. Need an banking app for Japan AND one for the USA each only available on that country's store. Apple says F.U!
Are you only allowed to affiliate your Apple ID with one country’s app store? If I moved to Japan and switched to the Japanese app store would I just lose all of the apps I purchased via the US store?
Yes, you can only have your account associated with 1 store.
You won't lose the apps you have installed but
1. They won't update until you switch back so you'll likely need to switch 2 to 4 times a year as your bank and/or other services deprecates their old apps.
2. Switching requires manually re-entering your name, address, phone number, and credit card info every time.
3. Any subscriptions you have via Apple Pay will be cancelled.
Thanks Apple!
And note: While the average person does not have bank accounts in 2 countries I've run into plenty of apps I needed as a tourist that are only available on that country's store. For example the Lime app is not available in the Japanese store because Lime isn't in Japan but if I'm visiting a country with Lime then I want to be able to use the Lime app so I need to switch stores.
Meanwhile my Switch lets me have multiple user accounts. Each user's account can be assigned to a different country so I can buy The Touryst from the USA store and Japan exclusives from the Japan store. (not saying 2 accounts are the best solution it's just surprising that a Nintendo device does this part better than Apple)
That's more of a developer problem than an Apple one. Most of the apps on my phone work in any country around the world. I've used Uber in many countries, Spotify, Netflix... If your bank wants to restrictively localize their app distribution, how is that Apple's fault?
It is reasonable for a company not do want to deal with people outside their country including payment systems they don't support and laws they don't understand, taxes they have no experience with etc...
It is not reasonable for Apple to make using the phone in more than one country so hard. That is something Apple has the easy power to fix.
It took them five iOS versions (8-13), so 5 years, to finally introduce predictive typing in Dutch. I can't wait for swiping finally being introduced with iOS 18. Especially for the amount of cash it has Apple is horrible for introducing features for every localization.
Then why are they on the internet? Aren't they aware that non-US people can also access it? And if they aren't interested then why do they add "for now" to their message?
And are you telling me global companies like Google and Amazon don't have any non-US customers? I don't know which world is that but I want to live in it.
Google and Amazon aren’t particularly good examples of this. They don’t have very many services that are only available to US customers.
But there are plenty of businesses that only trade with US customers, and make little effort to ensure that’s clear on their websites. To answer your question, the reason companies like that don’t put special effort into making this more clear is because while some people might think this is a problem, it’s certainly not their problem. If somebody browses their website for 20 minutes, decided to make a purchase, and realizes they can’t, the business hasn’t lost anything. That person was never going to be their customer to begin with, and it’s not exactly easy to put together a business case for improving UX for people who will never be customers.
Im not really making any value judgements about doing this, I’m just giving you the perfectly rational explanation for how this occurs.
Failing to consider that your customer base could be international is the definition of blinkered irrationality. You're not just losing goodwill, you're losing potential profits.
There are obvious exceptions, like fresh food or anything else with a limited shelf life, and any product that has a distributor chain providing sales and support in a different territory.
Beyond that it makes no sense at all, especially for software and other non-physical services.
Other countries, including China and the EU, understand this. Companies in the US that fail to adapt will lose business and be left behind.
If you have one market where your acquisitions costs are lower per $ in sales than all other markets, you are literally losing money on every $ you invest in sales for any other market. Your intuition for how this works is simply incorrect.
I have seen countless people raising issues about why they can't use some services and after some time the people from the service will finally tell them it's because they aren't in the US. All of this can be simply solved with a simple "Only available in the US" in the front page. And if Google is to be believed human support is quite pricy.
And no, it isn't complicated. Not for designers or developers. (I am not a good designer but I have developed many websites.)
Even global companies like Google, Amazon do this.